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Borrow from Another Library

While we have fantastic collections here at the Quinte West Public Library, occasionally we may not own the exact item you’re looking for. We can try to get it for you from another library system through our Interlibrary Loan Service (ILLO).

What is an Interlibrary Loan (ILLO)?

If our library does not have the item you are looking for or you require an alternative format, we will ask to borrow material from another library on your behalf.

How to search for and submit an Interlibrary Loan Request (ILLO).

You can search for items through the INFO database (Information Network for Ontario). The INFO database is a catalogue of Ontario libraries that you may search as a guest before requesting material.

You can submit a request for an Interlibrary Loan using the following methods:

Email direct at illo@quintewest.ca
Call (613) 394-3381 ext. 3317 and leave a message
In person at either library location in Quinte West – just ask staff at the Customer Service desk.

To place an ILLO request you will need the following information:

Pick up and Return of ILLO materials

ILLO materials may be picked up and returned to either of the Quinte West Public Library branches (Trenton or Frankford).

ILLO material should not be returned to the Belleville Public Library or put in the drop box at the Quinte Sports and Wellness Centre.

Renewing ILLO materials

Because the loaning library sets the return dates and authorizes renewals, please request a renewal at least four (4) business days prior to the due date:

Email illo@quintewest.ca


Call (613) 394-3381 ext.3317

Each Interlibrary loan will have an orange laminated form (with a barcode) that must be returned with your ILLO. Information about renewals is on this form.

Some materials will be labelled “no renewal” from the lending library and we will be unable to renew those item.

Interlibrary loans may not be renewed online

Fines and Fees for Interlibrary Loans

The library is fine free until further notice.

There are no fees for borrowing associated with an Interlibrary Loan this is a FREE library service offered to you.

If an ILLO item is lost or damaged you will have to pay for that item – the cost is determined by the loaning library.

For Your Information

To process your ILLO request, your library card must be current with less than $10.00 in fines.

Loaning libraries are reluctant to loan out new and/or popular material.

Movie DVD’s, Music CD’s and Audiobooks may be difficult to get from other libraries.

The length of time it takes for an Interlibrary Loan item to arrive varies. The time depends on several factors such as the availability of the item and the shipping time. It may take several weeks to complete your request.

You will be notified if we are unable to get the item you have requested.

Provincial Wide Databases

Welcome to Information Network For Ontario INFO is the virtual bibliographic catalogues and Interlibrary Loan System of Ontario public libraries in partnership with Ontario Library Service-North and Southern Ontario Library Service with support from the Ministry of Culture.

If you would like to check the availability of the item you are looking for, you can search as a guest through INFOntario.