Accessibility

• Accessible Customer Service Policy 2021

• Accessible Employment Policy 2021

Account information is available in person, over the telephone and online through your library account.

Notification about holds pick up, overdue items and due date reminders are available via telephone, email notification or text notification.

Our facilities have been designed to meet the needs of all our patrons. Features include:

• Trenton branch street level access with wide automatic doors.
• Frankford entrance is accessed by a ramp and has power door operators.
• Furniture and shelving are spaced with wheelchair and walker clearance.
• Accessible washrooms.

The library’s collection offers a wide variety of material to meet the needs of the community. Accessible formats include:

• Large Print books
• E-Books with enlargeable text
• E-Magazines with enlargeable text
• Audiobooks on CD
• Audiobooks in Daisy format (1 disc for easy use)
• DVDs with closed captioning and/or described video

The library is a partner with the Centre for Equitable Library Access (CELA). As a CELA member, you can borrow accessible audiobooks, Braille and print-Braille books, and audio versions of a wide range of magazines and newspapers. Many of these can be mailed directly to you at home. If you have any questions about CELA please contact us.

The Library also keeps a collection of accessible audiobooks on DAISY-format CDs. These are mp3 CDs that have special coding to help you navigate through the book. Each book is only 1 CD which makes them easier to use.

The library has Daisy Readers that we loan to our Talking Book Program patrons. (subject to availability)These Readers can be loaned for a 3 month period. The Daisy Readers play all Daisy Books as well as regular Books on CD.

We have an accessible computer that offers: 

• A computer on a height adjustable table
• Keyboard with enlarged letters and numbers

Public documents generated by the Library are available in alternate formats upon request.